FAQ

No one has all the answers when it comes to childhood, but we do have answers to a few commonly asked questions.

Where do you ship?

We currently ship everywhere in the contiguous United States as well as Alaska, Hawaii, and Puerto Rico. We hope to expand this in the future – drop us a line at hello@charmspring.com and tell us where else you’d like us to ship.

How much does shipping cost?

When will I receive my order?

Because they are personalized with each child’s name, Springboard orders have a 2-3 business day processing time at our warehouse before they hit the road! Once your order is ready to go, we'll ship it according to the shipping method you selected at checkout. If you choose our Standard shipping option, your order will arrive within 6 business days, depending on your location.

Our warehouse team takes a much-deserved break on weekends and federal holidays, so orders placed on those days will begin processing the following business day.