FAQ

No one has all the answers when it comes to childhood, but we do have answers to a few commonly asked questions.

What’s your return and exchange policy?

Making family life easier and more fun is our mission, and we stand by the quality and design of everything we make. We want you to love the little bit of Charmspring you bring home!

For the Original Springboard, we offer free returns and exchanges within 30 days of receiving your product. For all other products, including SpringboardGo, we accept returns within 30 days of delivery as long as they're unopened and in their original packaging.

If you'd like to start a return or exchange, please email hello@charmspring.com with your order number, address, and reason for your request. We'll help with the next steps.